Arc of Howard
  • Columbia, MD, USA
  • Full Time

The Arc of Howard County is seeking a Direct Support Manager to provide oversight to a predetermined number of sites and Direct Support Professionals. The DSM is the primary contact for staff and family members of the people being supported. The DSM will work with Arc staff to ensure that the support services being provided are excellent and exceed agency standards. The DSM is familiar with the agency mission, agency standards of support and participates in the betterment of the company.

Shift: Monday-Friday 7:00AM-3:00PM [40 hours]

Direct Support Managers are responsible for the following:

  • Providing management, coaching and oversight of Direct Support Professional's working at their sites.
  • Developing staff schedules and approving timecards for staff in their work sites.
  • Using person-centered practices when assisting people to make informed choices, develop strategies and take risks.
  • Assist with the implementation of the person centered plan to achieve specific outcomes derived from the person's preferences, needs and interests.
  • Assist in the management of financial accounts (participant bills, petty cash, etc.)
  • Maintain necessary certifications and seeks opportunities to improve their skills and work practices through further education and training.
  • Manage documentation requirements effectively.
  • Promote health and wellness of all the people they support.
  • Build trust and productive relationships with people they support, co-workers, families, management and others through respectful, clear, concise and timely communication.


  • High School Diploma or GED
  • Valid Maryland Driver's License with less than 3 points
  • Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
  • Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings
  • Ability to manage time effectively
  • Ability to effectively communicate both orally and in writing
  • Ability to lift 25-30 lbs.
  • Excellent communication skills
  • Problem solving skills
  • Staff management skills
  • Budget management skills
  • MUST be a CNA
Arc of Howard
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